Title: Online Dispute Resolution For Business: B2B, ECommerce, Consumer, Employment, Insurance, and other Commercial Conflicts
by Colin Rule
Publisher: Jossey-Bass
ISBN: 0787957313
From the Publisher
In this original and highly useful resource, Colin Rule – a pioneer in the field of online dispute resolution (ODR) – shows how ODR can be used to resolve conflict which inevitably arise both online and offline in business and commerce.
Based on exclusive research and up-to-date best practices, Online Dispute Resolution for Business presents expert advice on how ODR can save time and money, offering timely suggestions and proven approaches for resolving business-related conflicts online.
