Title: Online Dispute Resolution: Resolving Conflicts in Cyberspace
by Ethan Katsh and Janet Rifkin
Publisher: Jossey-Bass
ISBN: 0787956767
From the Publisher
As anyone who has used the Internet knows, the active, lucrative, entrepreneurial world of Cyberspace is not without conflict. The extraordinary growth of online commerce and online transactions has generated many disputes. But at the same time, there are also resources online to deal with these problems – resources that can even help us with problems that arise offline.
Online Dispute Resolution is the first book to address the emerging practice of conflict resolution in Cyberspace. Dispute resolution experts Ethan Katsh and Janet Rifkin show how technology – in the form of online resources – can take on the role of a “fourth party”, working with and assisting the traditional third party in settling conflicts more efficiently.
