From the Publisher

The rapid development of electronic commerce has given rise to a new generation of commercial practices and the need to address the issue of resolving disputes arising out of such practices; only recently has attention been paid to this area. The issue of dispute resolution is extremely important because the dispute mechanism used will largely influence the attitudes of merchants and consumers at large, which will in turn determine the fate of electronic commerce.

This issue has been discussed at various forums, however, no book has yet been published on the above topic. The present book provides a comprehensive analysis of the law and practice relevant to dispute resolution in electronic commerce. Anyone interested in E-commerce Law or dispute resolution, or conducting business over the Internet will find this book particularly useful.

From the Publisher

Alternative Dispute Resolution has now supplanted litigation as the principal method of dispute resolution. This overview of dispute resolution addresses practical developments in areas such as family law, plea bargaining, industrial relations and torts.

The authors elaborate on the necessary legal safeguards that should be taken into account when developing technology-enhanced dispute resolution and explore a wide range of potential applications for new information technologies in dispute resolution.

From the Publisher

This interactive and informative book provides a concise, easy-to-understand overview of the cutting edge field of online dispute resolution (ODR), using the familiar frequently asked questions format. It examines the ODR options that reflect the speed and convenience of the Web.

From the Publisher

In this original and highly useful resource, Colin Rule – a pioneer in the field of online dispute resolution (ODR) – shows how ODR can be used to resolve conflict which inevitably arise both online and offline in business and commerce.

Based on exclusive research and up-to-date best practices, Online Dispute Resolution for Business presents expert advice on how ODR can save time and money, offering timely suggestions and proven approaches for resolving business-related conflicts online.

From the Publisher

As anyone who has used the Internet knows, the active, lucrative, entrepreneurial world of Cyberspace is not without conflict. The extraordinary growth of online commerce and online transactions has generated many disputes. But at the same time, there are also resources online to deal with these problems – resources that can even help us with problems that arise offline.

Online Dispute Resolution is the first book to address the emerging practice of conflict resolution in Cyberspace. Dispute resolution experts Ethan Katsh and Janet Rifkin show how technology – in the form of online resources – can take on the role of a “fourth party”, working with and assisting the traditional third party in settling conflicts more efficiently.